At DG we understand that effective logistics are a vital link in any organisation’s ICT value chain. For this reason, we offer our clients a complete, end-to-end, logistics service built around our own well-established logistics capabilities and supplemented, where necessary with services from our long-standing specialist logistics partners.
For more than 10 years, DG has had a close working partnership with leading SA logistics company, BRIMA, which is the primary provider of logistics services to our clients across South Africa. Through this partnership, our clients have access to reliable couriers, specialised distribution, reverse logistics and secured bulk distribution services. Each of these services has been fully integrated into the DG offering to ensure that all parcels are recorded, tracked and secured at every point in the distribution process. The result is a logistics offering that is not only reliable and trustworthy, but that also adds tangible value to the clients who utilise it and mitigates the reputational risk associated with delivery failures.
As an organisation that relies heavily on logistics reliability and effectiveness itself, DG is very well positioned to identify and contract with reputable logistics providers to meet even the most challenging of client requirements. Our agreements with these external service providers includes stringent service level agreements supported by ongoing customer satisfaction feedback. In terms of internal logistics, DG has a dedicated project management logistics team that manages customer-specific requirements to maximise efficiencies and cost effectiveness without compromising on logistics quality.
At DG, we are committed to maximising value across the full lifecycle of the IT products and solutions we provide. A key component of this value enhancement is our reverse logistics offering that serves the multiple purpose of:
- collecting and recycling or correctly disposing of of items that have reached the end of their lifespans
- ensuring the prompt collection and management of product returns from their departments or customers (including collections of faulty items or out-of-box failures)
- obtaining customer feedback to enhance future product and service offerings
- efficiently returning unsold products to manufacturers to be reconfigured, broken down for use in new products, reassembled or recycled
Like all our client offerings, DG’s approach to reverse logistics centres on increasing the speed of production, reducing costs, delivering exceptional client experiences and maximising sustainability through the product lifecycle.