HP Premium+ Support
Keep your business moving with AI-powered, predictive issue detection and proactive expert support
Avoid productivity disruptions with the predictive power of AI-driven PC health insights, paired with preferred access to HP expert support for our fastest response and repair service—wherever work happens.
Trust in HP Premium+ Support to keep your business and PCs running efficiently
See how to resolve issues before they happen with HP Premium+ Support.
When your PCs don’t work, your employees can’t either.
Minimize downtime in your blended work environment when you can identify, prevent, and resolve employee device issues from anywhere. Our live experts and smart automation deliver 24/7 preferred access to remote tech support and genuine HP parts, for quick and efficient expert response and onsite repair for most HP commercial notebooks and desktops worldwide.
Keep PCs healthy with the power of AI
Device health data is compared against billions of global HP data points using AI to predict potential issues and identify needed repairs that can help minimize future downtime.
Solving problems before they become your problem
Proactive alerts notify the employee of potential PC issues, and automated ticketing helps schedule repairs when convenient, before they cause frustration and disrupt productivity.
Get employees back to work quickly
When support or repair is needed, employees have 24/7 preferred access to online chat or phone support experts and parts to ensure the fastest remote remediation or onsite service.
An industry-first service unmatched by any PC OEM
To help reduce the time and frustration involved in restoring productivity for both hybrid employees and IT, HP offers the industry’s most advanced, out-of-band diagnosis and remediation technology that enables more PC issues to be fixed remotely than ever before4—with virtually no employee involvement-even if the PC won’t boot.
Optional add-ons to extend support coverage for the unexpected:
Device Life Extension
Stretch your IT budget by increasing the longevity of devices, enabling you to defer refresh costs without compromising performance.
Accidental Damage Protection
Repair or replace your PC when accidental drops, spills, or electrical surges harm your device.6
Defective Media Retention
When storage devices fail, maintain control of the defective media in a way that meets your security standards for protecting sensitive data.6,7
Travel Support
Give employees access to the help they need—almost anywhere they are—with local language telephone and on-site support coverage in 90+ countries
Resources
Onboarding quick guide
Preview the HP Premium+ Support onboarding guide for a look at the set-up.
